SURVIVAL GEAR ELITE – PREMIUM RETURN, REFUND & CUSTOMER EXPERIENCE POLICY

Effective Date: [Insert Date]

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1. Elite Customer Experience Commitment

We are dedicated to delivering a high-quality and transparent shopping experience.

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2. Return Window

Returns accepted within 30 days of delivery.

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3. Return Conditions

Items must:

• Be unused
• Be in original condition
• Include all packaging

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4. Non-Returnable Items

• Used or damaged products
• Final sale items
• Customized goods

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5. Defective or Incorrect Orders

Report within 7 days for replacement or refund.

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6. Order Cancellation

Allowed within 12 hours.

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7. Return Authorization

All returns require approval.

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8. Refund Processing

Processed within 5–10 business days after inspection.

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9. Shipping Costs

Customer covers return shipping unless item is defective.

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10. Exchanges

Limited to defective or incorrect items.

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11. Refund Delays

May depend on payment providers.

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12. Abuse Prevention

Excessive returns may result in restrictions.

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13. Chargeback Policy

Contact support before disputes.